We process your orders every working day from noon and ship them within 24 hours of preparation. If the order was placed on a Friday afternoon, during the weekend or on a holiday, we process it the next working day.
Our products are stocked in the Paris region and sent by Colissimo fast transport. Once shipped, your order should arrive within 72 to 96 hours in metropolitan France. You will be notified of the state of delivery of your order, by sms from the carrier and by mail from the after-sales service of Kinasé.
In order to limit the risks and to allow you to enjoy your order as soon as possible, Kinasé has chosen to use cartons with a maximum capacity of 6 bottles for sake and other drinks. We pay particular attention to fragile objects, and a special packaging is dedicated to sake bottles.
If a problem occurs at the time of the treatment of the order, the after-sales service of Kinasé will contact you by e-mail to inform you of the situation. In case of absence of the addressee at the time of the delivery of the parcel, it will be given to the nearest Colissimo relay point and you will be informed by sms of the place of recovery of the parcel.
Delivery is free from 100€ of purchase. For orders under 100€, the delivery costs are calculated according to the weight of the order (see table below) added to the packaging costs of 2.40€ including VAT.
We advise you to group your orders together for free shipping.
|Weight < to||Colissimo rate + packaging costs (including VAT)|
*Shipping costs include preparation and packaging as well as postage. We recommend that you group all your items in one order.
We cannot group two orders placed separately, and shipping fees will apply to each of them.